About Customer Care

Our Customer Care Team is made up of dedicated and passionate individuals who put our customers and clients at the centre of everything they do. They are more than just a team, the Customer Care Team acts as a flagship to our contact centre.

A range of tasks and activities are completed on a daily basis in order to deliver a great customer experience. From speaking to our customers, completing a mid-term adjustment or even liaising with the underwriters, we ensure that our customer queries are resolved in a prompt and efficient manner.

We also have a dedicated Live Chat Team who are only a click away. From the simplest questions to the more complex queries they’re here to help. Where our customers choose to reach out to us via social media we are on hand to support there too!

We put ourselves in the customer’s shoes in order to understand the journey that they have been on. We aim to provide a resolution that is both right for the customer and for our business.

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Meet Emma

“My name is Emma and I work within the Customer Care Team. I have worked for the company for 3 years within the Top Up Team, AllClear sales and the Customer Care Team.

The Customer Care Team carry out our daily activities which include helping customers online via our Live Chat platform; this can help to provide a friendly and smooth customer journey for those who are getting their quotes online and also those who have queries regarding their policy cover. We assist customers over the telephone also with their amendments, general queries and complaints ensuring a great experience with AllClear. Within our team we are also responsible for liaising with the underwriter in regards to policy cover and arranging contact with our charity partner ‘Rays of sunshine’ to help make their wish come true.

I love working in the Customer Care Team as we are all very motivated, challenged and active. Our team has a friendly feel and we all support one another. We are supported in the decisions that we make and our feedback is taken into consideration. It is a great feeling to know that we can make a difference for our customers and resolve their concerns efficiently.”

Meet Jamie

“My name is Jamie, I’m the Customer Care Manager at AllClear and I joined the business in October 2015. I’m responsible for the day to day running of the Customer Care Unit and I couldn’t do this without the support and expertise of my highly skilled team. I lead a team of dedicated consultants who are committed to delivering an outstanding customer experience, whether this be over the phone, over live chat or on social media. I ensure that my team are equipped with the
necessary skills in order to fulfill their roles.

During my time at AllClear I have been responsible for overseeing and delivering some large projects both within my department and the wider contact centre. Some of which have really stretched my skills & abilities as a manager.

Our customers are our number one priority and are at the forefront of everything that we do. We’re continuously reviewing our processes to meet with the demands of our customers and clients.

I was fortunate enough to take part in a charity event in June 2016 where we raised money for Action Medical Research for Children. To be able to represent the company I work for was a real honour and one that I will never forget.